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FAQs

For over 175 years, Clarks has provided excellent service to our valued consumers. As part of this commitment, we have provided below a list of topics that pertain to questions we are frequently asked by our consumers. By clicking on any of the topics below, you will be linked to the questions and answers that relate to that topic.

If the question you have is not covered below, we encourage you email us directly and you will receive a personal reply from a Clarks Consumer Service Representative.

Where to Buy
» Where can I buy Clarks shoes?
» How can I purchase a specific style of Clarks' shoes?
» Can I purchase Clarks shoes online?
» How can I purchase Clarks styles that are distributed outside Canada?

Return Policy and Warranty
» What is your return/warranty policy?

Repair and Resole
» Does Clarks repair or resole shoes?

Country of Origin
» Where are Clarks shoes manufactured?

Sizing and Color Information
» What Clarks' styles for women are available in wide?
» What Clarks' styles for women are available in narrow?
» What Clarks' styles for men are available in wide?
» What Clarks' styles for men are available in narrow?
» Which Clarks shoes for men are offered in size 14?
» Which Clarks shoes for men are offered in sizes above 14?
» What is the difference between men and women’s sizes?
» Is it possible to view color swatches for your products online?

Shoe Care
» How can I prolong the life of my Clarks shoes?
» How should I clean my Clarks shoes?

Privacy Policy
» What is Clarks privacy policy?

Other FAQs
» Can I buy Clarks children’s shoes in Canada?
» Can you send me a Clarks' catalog?
» I’m a retailer. Can you answer my questions online?