Privacy Policy

C. & J. Clark Canada Limited and our family of brands, which include, but are not limited to Clarks, Clarks Originals, Cloudsteppers, Unstructured, and Bostonian (collectively known as "Clarks"), value and respect your individual privacy. As part of our commitment to providing exceptional products and services, we collect personal information during our interactions with you. The following privacy policy outlines (i) what information we collect directly from you, and (ii) information we collect indirectly from you (primarily through cookies and web applications). It also discusses how this information is handled, and the steps we take to ensure that it remains protected.


By using, or by choosing to submit personal information to Clarks, you signify your consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Site or submit any personal information to Clarks. Please note that this Privacy Policy does not apply to your transactions or interactions with Clarks brick and mortar retail stores in Canada,which are managed by third party partners.


1. Information We Collect Directly and How We Use It 


Personal information is information about an identifiable individual, such as your name, address, telephone number, email address. Individuals using (our "Site") may choose to provide their personal information at various times. The following explains where you may provide such information and how it is used.

My Account
When you register on our Site, we ask for your first and last name, email address and password in order to set up your account. We also allow you the option of providing additional information, including, but not limited to, your date of birth and gender. The more we know about you, the more we are able to personalize your site experience and tailor our specific products and promotions to meet your interests.

The information we collect through the "My Account" feature is used to help improve our Site, customize your Site experience, deliver updates or notices about our organization, and to send you direct, digital, and/or email marketing communications about our products and promotions, provided that you opt in to receiving such communications.


If you wish to receive marketing and promotional email communications from us, you may provide us with your email address, first name, last name, birth month and gender through a sign-up page on the Site. Please note that in any instance where we use your information for email marketing purposes, you will only receive such communications if you elect to do so. We may use the information you provide when you sign up for email to provide you with materials we think may be of more interest to you.

To unsubscribe from Clarks marketing email communications you may do so by clicking on the "unsubscribe" hyperlink contained in all of the marketing emails we send to you. Additionally, you may unsubscribe by clicking here to contact us.


    When you make a purchase through our Site, we ask for information such as your name, email address, billing address, telephone number, payment card information, and shipping address. Such information is used to process, confirm, and ship your order. We may also use this information to send you digital and email, marketing communications about our products and promotions, provided that you opt in to receiving all such communications.

    When shipping an order to a third party, you will be required to provide their name, shipping address, telephone number, and email address. Such information is used to complete the order and to notify the recipient of their shipment. You must have the consent of any third party to whom you ask us to make a shipment.


    "Contact Us"
      If you choose to contact us, we may collect such information as your name, email address, address information, and telephone number, along with any other information you choose to provide us with your communication. We use this information to respond to your inquiry or to assist you in navigating our Site.

      We may also collect or use your personal information for any other purpose to which you consent or as permitted or required by applicable law.


      Surveys and Contests
        Clarks may, on occasion, request information from you using surveys, sweepstakes, contests or other promotions or initiatives. Your participation is never required. If you choose to participate, we may ask for information, such as your name, mailing address, email address, and/or telephone number. We use this information to administer the relevant survey or contest and for award notification purposes, as applicable. Clarks may also use the information to provide you with marketing communications, provided that you opt in to receiving such communications, about our products and promotions.


        Product Ratings & Reviews
          Users of our Site may provide ratings and reviews about our products.  To submit a review, you need to provide your email address. Because we are able to associate you with the review you are submitting, we may use information in your review to personalize your site experience or tailor our product offerings to better meet your interests.


          2. Information We Collect Indirectly and How We Use It 


          Cookies are small data text files which are automatically transferred from our Site to your device or computer’s hard drive for identification purposes. Cookies allow us to recognize your web browser every time you visit, so that we can personalize your experience and identify the areas of our Site which are most relevant to you.

          Clarks also uses cookies to collect aggregate data about our customer base. Through the use of cookies, we are able to track which parts of our Site are most popular, where our visitors are going, and how much time they spend there. Such information helps us to provide you with improved services and a better overall Site experience.  Clarks, together with a number of our third party partners, uses cookies to enhance the individual customer experience by doing such things as personalizing your on-site experience and tailoring marketing messages to you.  Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser's performance and will adversely affect your experience while using our Site.


          “Click Stream Data” and IP Address
          In addition to using cookies, we also gather "click stream" data and store it in our website log files. "Click stream" data records your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), previously visited web pages within the Site, and domain name. We use this data to improve the content of our Site and to understand the demographics of our customer base.

          Like most websites, our Site may incorporate technology such as “pixel tags” or “web beacons” that allow us to track the actions of users of our Site. Pixel tags or web beacons are tracking devices on websites or in e-mails that tell us when you have displayed that page or opened that email.  This information is used to send you marketing and other communications, including information about our products and promotions, that we think might interest you.


          3. How We Share Personal Information With Third Parties 


          Clarks works with reputable third parties who perform services on our behalf, some of whom require access to your personal information in order to properly assist us. For example, we may use third parties to host our Site, authorize and process credit card transactions, and administer tax calculations. We also work with third parties to whom we may disclose your personal information that have enterprise marketing platforms that provide such functions as data management, analytics and reporting on behavioral data, and email marketing campaigns.

          While on our Site, third parties with whom we work may place cookies on your browsers for purposes of tracking consumer behavior. In this regard, Clarks uses Google Analytics and Facebook pixels, and the data gathered is sent to Google and Facebook in anonymized fashion. The types of data that is shared with these providers include: email addresses.  To view the Google Analytics Privacy Policy or to opt out of Google Analytics, click here. To view the Facebook Privacy Policy or to opt out of Facebook pixels, click here.

          When Clarks allows these third parties access to your personal information, we require that they handle your information with confidentiality and care, and use it solely for the business purpose for which it was intended. Clarks carefully selects business partners who exhibit our same high level of commitment to protecting your personal privacy. We may transfer any personal information we have in the event that we merge with or are acquired by a third party or should any such transaction be proposed. We may also use, or disclose personal information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property.

          Lastly, we may disclose your personal information for any other purpose to which you consent or as permitted or required by applicable law.


          4. Security 


          Keeping your personal information confidential and secure is important to Clarks. We help protect your personal information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. In order to help protect the information you provide to us, we use 2048-Bit encryption and a secure HTTPS browser. You can confirm that this security is active by checking for either a closed lock or an unbroken key in your browser (location of the lock or key varies between browsers).

          Personal information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes described in this Privacy Policy, or such other purposes as may be permitted or required by the applicable law. Personal information we collect is managed from Waltham, Massachusetts, U.S.A.

          Although we have taken measures to help protect our Site, computer systems and personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.


          5. Accessing, Modifying and Deleting Your Information, Your Choices about Marketing 


          You may access your account information at any time by logging into the "My Account" section of our Site. The "My Account" feature allows you to view, update, or otherwise modify certain of the personal information you have provided to us.

          To unsubscribe from Clarks marketing email communications, you man do so by clicking on the "unsubscribe" hyperlink contained in all of the marketing emails we send to you. Additionally, you may unsubscribe by clicking here to contact us. In the event you choose to terminate your account, you may still make purchases as a "guest" of our Site. Allow Clarks up to ten (10) business days from the time your request is received to cancel your account.


          6. Children 13 and Under 


          Clarks does not knowingly collect or solicit personal information from children under the age of 13. If we obtain knowledge that a child under 13 has submitted personal information in violation of this policy, we will delete that information as soon as possible. If you believe Clarks may have obtained information about your child under 13 in violation of this policy, please click here to contact us.


          7. International Residents and Transfers of Information 


          Clarks collects and processes your personal information in Canada. However, some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

          By providing us with personal information, you understand and expressly agree that we may transfer it outside of Canada or your jurisdiction of residence. If you do not agree to the transfer of your personal information outside of Canada, do not provide us with personal information.

          To the extent that you are an international customer residing in a country other than Canada, it is not our intention to process or maintain your personal information or to use your personal information for marketing purposes. To that end, to the extent that we can identify such customers, we strive to delete such data from our systems on an annual basis. Please click here to contact us should you have any questions or concerns.


          8. Links to Other Sites 


          For your convenience, our Site may contain links to other company websites and resources, none of which are controlled by Clarks. Clarks is not responsible for any non-affiliated websites, whether linked or otherwise. Those websites may have their own privacy policies and terms and conditions which will govern your access and use of their site.


          9. Privacy Policy Changes and Updates 


          Clarks may update the terms of this privacy policy from time to time. In the event a change occurs, an updated policy will be posted on our Site along with a notice outlining the change. If at any time we decide to use or disclose your information in a manner that is different from that stated at the time it was collected, we will seek you consent as required by the applicable law. Subject to such applicable law, your continued access to and/or use of the Site, or provision of personal information to us, after any such changes constitutes your acceptance of, and agreement to be legally bound by, this Privacy Policy, as revised. Please periodically review this Privacy Policy so that you know what personal information we collect, how we use it, and with whom we may share it.


          10. Consent 


          By using any of our Sites you signify that you agree to both the terms of this Privacy Policy and our stated Terms and Conditions. If you do not accept the terms of this Privacy Policy and/or our Terms and Conditions, please exit our Site and refrain from providing your personal information to us.


          11. Accessing and Correcting Your Personal Information 


          You may request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your personal information.


          CONTACT US

          If you have questions, comments, or concerns regarding our privacy policy, please contact us at:

          Online: Click here to contact us

          Phone: 833-429-5111

          1. C & J. Clark Canada Limited
            Attn: Data Protection Officer
            4090 Ridgeway Drive, Unit #1
            Mississauga, Ontario L5L 5X5


          This Privacy Policy applies only to the information collected by C. & J. Clark Canada Limited.


          Date Posted: June 18, 2019