Product Recall
Clarks Voluntary Safety Recall
In cooperation with Health Canada, Clarks is voluntarily recalling four styles of Breeze women’s shoes, all in navy or dark navy-blue colors sold the spring/summer 2022 season due to a chemical hazard. Specifically, prolonged and direct contact with the shoes’ upper material can expose the wearer to the chemicals benzidine or dimethoxybenzidine, which are toxic and can cause adverse health effects.
If you have a pair of these shoes, please contact our Customer Care team to arrange to return the shoes to us and for us to refund you.
- • E-mail: CustomerService.Questions@Clarks.com
- • 1-289-301-9330
The Clarks women’s shoes that are being recalled are:
Breeze Ave (Dark Navy)Article number: 26165269
Breeze Shore (Navy)Article number: 26164910
Breeze Step (Dark Navy)Article number: 26166718
Breeze Step (Navy and White)Article number: 26165290
Where do I find the article number?
You can identify if your shoes need to be returned by checking the article number. This is the first 8 digits of the 12-digit number and can be found inside the shoe.     
Questions you may have
How do I return the shoes?
If you have a pair of these shoes, contact the Customer Care team to arrange to return the shoes to us and for us to refund you.
- • E-mail: CustomerService.Questions@Clarks.com
- • 1-289-301-9330
Once you have completed the return form, you will be sent a returns label and a grey returns bag to return the shoes to Clarks free of charge.
How do I claim a refund?
After registering your return with our Customer Care Team, you’ll be asked to return the shoes to us. Once our courier has the shoes, we will process your refund.
What are benzidine and dimethoxybenzidine?
Benzidine and dimethoxybenzidine are chemicals found in Azo dyes, which have been used to color or dye a large range of products, including fabrics and leathers, but the extent to which azo dyes can be used is now restricted by some countries.
What is the risk to me?
Prolonged and direct contact with the shoes’ upper material can expose the wearer to the chemicals benzidine or dimethoxybenzidine, which are toxic and can cause adverse health effects.
Can I bring the shoes into store to be returned?
Yes, you can return them to one of our stores.
CONTACT US
Our Customer Care Team can support you with any additional enquiries, questions or concerns you may have. You can contact them by phone or e-mail:
- • E-mail: CustomerService.Questions@Clarks.com
- • 1-289-301-9330